Frequently Asked Questions
Everything you need to know about your Intimate Rose shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for intimate apparel?
Due to the nature of our products and hygiene standards, items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a return within 30 days.
How do I ensure I am ordering the correct size?
We provide a comprehensive size guide on every product page. We recommend taking current measurements and comparing them to our chart, as sizing can vary between different styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Afterpay.
Is your packaging discreet?
Yes, we value your privacy. All orders are shipped in plain, unmarked mailers or boxes with a neutral return address that does not mention the store name.
How should I care for my delicate garments?
To preserve the quality of the lace and silk fabrics, we recommend hand washing in cold water with a gentle detergent and laying flat to dry.